Our Mission: Exceptional customer service, exceeding individual needs, and consistently providing high-quality products.
How to Place Order:
All of our orders are placed on our website. If you are having trouble placing an order on our site or do not have access to the internet, we would be happy to place the order for you over the phone onto our website during our office hours. Our phone number is (951) 340-1922 or toll free at (855) 882-1382. However, in order to ensure all the information provided is correct, phone orders must be read back to the customer and can take much longer than placing the order online. If you have any questions about the security of our website please refer below.
Shipping Cost:
Shipping costs can be calculated directly by inputting your order and address and selecting confirm. The exact shipping amount and any applicable taxes will appear on the right-hand side of the screen. The order will NOT be placed until you enter your credit card information and confirm the order.
We ship orders the same day if it's placed before 3PM Pacific Standard Time unless otherwise stated in the product description. You will get a tracking number for your order the next business day. Our warehouse is located in Southern California. Our orders are shipped through UPS. The ground shipping time table for UPS is posted below.
UPS Ground Standard Shipping Time
Shipping Time is for Business Days Only!
Website Security:
LightVision Communications uses the industry standard, security protocol Secure Sockets Layer (SSL) to encode sensitive information such as credit card numbers, that passes between you and LightVision Communications. We employ the latest 128-bit encryption technology in all areas of the site which require you to provide your personal or account information. This means that the credit card information you send is encrypted by your computer, and then decrypted on our side, preventing others from accessing your private information in between. So, when using an SSL capable browser, shopping on LightVision Communications website is perfectly safe. Also, on secure pages, such as our order form, the lock icon on the bottom of web browsers such as Netscape Navigator and Microsoft Internet Explorer becomes locked, as opposed to un-locked, or open, so you know it's secure.
We take every precaution to protect our users’ information, both online and off-line. All of our users’ information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job (for example, our billing clerk or a customer service representative) are granted access to personally identifiable information. Our employees must use password-protected screen-savers when they leave their desk. When they return, they must re-enter their password to re-gain access to your information. Furthermore, all employees are kept up-to-date on our security and privacy practices. Any time new policies are added; our employees are notified and/or reminded about the importance we place on privacy, and what they can do to ensure our customers’ information is protected. Finally, the servers that we store personally identifiable information on are kept in a secure environment by RyanDesignStudio. If you have any questions about the security of our website, please send an e-mail to support@lightvisioncomm.com.
Disclaimer
LightVision Communications always strives to provide the correct information regarding products, pricing and other details. However mistakes can be made and therefore LightVision Communications must and does reserve the right to change any content, prices or other material on our website without notice and can not be held legally responsible for such. In order to ensure correct information is provided to you, please contact with our sales team anytime at sales@lightvisioncomm.com.
Burglar Alarm
